Last UPDATED on JULy 18, 2022

Terms of Use

MentalHealth.com Terms of Use

 

Disclosures

MentalHealth.com, LLC operates a website that lists providers of mental health services. We are passionate about helping people connect with providers of mental health services. But MentalHealth.com is not yet a provider of mental health services or any other healthcare, medical, or psychological services. If you need these services urgently, please call 911. 

MentalHealth.com does not provide healthcare services. Any content it displays is intended to educate you in choosing healthcare providers, not to provide you with diagnosis or treatment advice. You do not form a patient relationship or any other special relationship with MentalHealth.com by using the website or through any other action.

Just as MentalHealth.com does not provide healthcare services, it does not provide financial advice or services. You are responsible for the costs of any mental health services you choose to arrange after consulting MentalHealth.com’s website. If you intend to use public or private insurance to cover your care, please confirm that the provider will accept your insurance.

Who Listed Providers Are

MentalHealth.com strives to list all providers of mental health services we can identify in a given area. We use publicly available information and other data sources to compile listings. To provide users with the widest range of options, we do not evaluate the providers we list. We also do not guarantee the accuracy of any information in our listings or other content. We urge you to use the content of our website as a starting point for further research. 

Providers of mental health services do not opt-in to our list. Some providers choose to claim a listing and to modify it—we do not charge a fee for providers to do this. But some providers choose to pay us to provide them with additional advertising services. We charge providers for several services, including (1) displaying banner advertisements, (2) placing their listings at the top of results, (3) providing information about users of the website, (4) placing a dedicated direct-dial number on a listing page, and (5) routing helpline calls you may choose to place.

MentalHealth.com does not recommend a particular provider to you. Instead, it seeks to present you with information so you can make the best decision for you. We help you identify providers in three ways. First, we list providers that may meet the geographical and other criteria you specify. In doing so, we may list providers that pay us a fee above those that do not, and we may show you paid banner advertisements. Second, we may provide your contact information to providers who pay us a fee in exchange for it. In doing so, we use a rotation or other method to provide contact information providers that have requested to receive them during a particular time period. Third, we route calls placed to our helpline to the providers who have paid to receive these calls during the time period in which they are placed. We route these calls in a rotation or using another similar method. In listing providers, communicating your information to providers, and in routing phone calls, we do not attempt to direct you to the provider best suited to your needs. We urge you to consider several providers and evaluate which fits your needs best.

MentalHealth.com does not own—and is not owned by—any of the providers we list. We do not have any relationship with any of the listed providers except as a supplier of advertising services for providers that have elected to claim their listings or to purchase other advertising services from us.

We aim to provide users with as broad a list of providers as we can so we do not remove providers on our own initiative for any reason, including in response to user reviews or other user feedback. Occasionally, a provider requests to be removed from our listing, and we remove the provider for that reason.

Terms of Use

Please read these terms and conditions of use carefully before using or obtaining any materials, information, products or services through this website. The terms “MentalHealth.com”, “us”, “we,” or “our” refer to MentalHealth.com, LLC, a Maryland limited liability company. The following terms and conditions (the “Terms” or the “Agreement”) form a binding agreement between you and us. MentalHealth.com is not a medical, healthcare or therapeutic services provider and no medical, psychiatric, psychological or physical treatment or advice is being provided by MentalHealth.com itself. If you are dealing with a medical emergency or considering suicide, please call 911 immediately.

This Agreement contains terms altering your rights. Section H limits the sources and amounts of liability you may seek to impose on MentalHealth.com. Section L contains an agreement to be governed by the law of Maryland. Section M K contains an agreement to arbitrate all claims, under which you and MentalHealth.com agree to waive the right to trial by jury and you waive the right to participate in any class action against MentalHealth.com. 

  1.     Acceptance of Terms

By accessing, using, obtaining or submitting any content, data, materials, information, products or services (our “Services”) through the www.MentalHealth.com website (the “Website”), you agree to be bound by these terms and conditions (“Terms”). If you do not accept all of these terms, then you may not use the Website.

  1.     Consumer User Accounts

You may be required to create an account and provide certain information about yourself in order to use some Website features. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason and without prior notice.

Your account is for your personal, non-commercial use only. In creating it, we ask that you provide complete and accurate information about yourself to bolster your credibility as a contributor to the Website. You may not impersonate someone else (e.g., adopt the identity of a celebrity or your next-door neighbor), create or use an account for anyone other than yourself, provide an email address other than your own, or create multiple accounts. If you use a pseudonym, take care to note that others may still be able to identify you if, for example, you include identifying information in your reviews, use the same account information on other sites, or allow other sites to share information about you with MentalHealth.com. Please read our Privacy Policy for more information.

Service Provider User Accounts

You are required to create an account and provide certain information about yourself in order to use any Premium Services offered through the Website. You are responsible for maintaining the confidentiality of your account password. You are also responsible for all activities that occur in connection with your account. You agree to notify us immediately of any unauthorized use of your account. We reserve the right to close your account at any time for any or no reason.

Your account is for your use only in order to claim your Service Provider profile, to respond to consumer ratings, reviews and comments, and to upload and edit Your Content (as defined below). In creating your account, we ask that you provide complete and accurate information about the Service Provider you represent. You may not impersonate another Service Provider, create or use an account for anyone other than the Service Provider you represent, provide an email address other than your own, or create multiple accounts. Please read our Privacy Policy for more information.

Our Content

MentalHealth.com provides the content appearing on the Website (the “Website Content”) solely for your convenience and informational purposes, and as such, the Website Content (i) is not intended as a substitute for medical, professional or financial advice; (ii) should not be construed as the provision of medical, professional advice or recommendations; and (iii) should not be relied upon as the basis for any decision or action, including without limitation the diagnosis or treatment of any health problem or condition, the eligibility for or appropriateness of any benefit or service, or the making of any financial decision. We are not responsible for the accuracy or reliability of any Website Content, or for expenses, losses, harm or damages (financial, physical/mental or otherwise) incurred by relying upon the information presented here. The information and features included in this Website have been compiled from a variety of sources for informational purposes, and are subject to change at any time without notice. This Website and all information it contains are provided “AS IS.”

By accessing or linking to this Website, you assume the risk that the information on this Website may be incomplete, inaccurate, out of date, or may not meet your needs and requirements. It is your responsibility to evaluate the accuracy, completeness, or usefulness of any Website Content available through the Website. The relationship between you and us is not a medical, professional or similar relationship; always seek the advice of a qualified medical professional with respect to any questions that you may have, and never disregard professional advice or postpone seeking it because of something that you have read on the Website. We neither recommend nor endorse any specific products, services, opinions, or other Website Content that may be made available through or mentioned on the Website.

Your Content

You alone are responsible for “Your Content” (which means content that you submit or transmit to, through, or in connection with the Website, such as ratings, reviews, compliments, criticism, messages and information that you publicly display or displayed in your account profile), and once published, it cannot always be withdrawn. You assume all risks associated with Your Content, including anyone’s reliance on its quality, accuracy, or reliability, or any disclosure by you of information in Your Content that makes you personally identifiable. You represent that you own, or have the necessary permissions to use and authorize the use of Your Content. You may not state or imply that Your Content is in any way sponsored or endorsed by MentalHealth.com.

You may expose yourself to liability if, for example, Your Content contains material that is false, intentionally misleading, or defamatory; violates any third-party right, including any copyright, trademark, patent, trade secret, moral right, privacy right, right of publicity, or any other intellectual property or proprietary right; contains material that is unlawful, including illegal hate speech or pornography; exploits or otherwise harms minors; or violates or advocates the violation of any law or regulation.

We may use Your Content, including by publicly displaying it, reformatting it, incorporating it into advertisements and other works, creating derivative works from it, promoting it, distributing it, and allowing others to do the same in connection with their own websites and media platforms (“Other Media”). As such, you irrevocably grant us worldwide, perpetual, non-exclusive, royalty-free, assignable, sublicensable, transferable rights to use or license Your Content for any lawful purpose. Please note that you also irrevocably grant the users of the Website and any Other Media the right to access Your Content in connection with their use of the Website and any Other Media. Finally, you irrevocably waive, and cause to be waived, against MentalHealth.com and its users any legal claims or assertions of moral rights or attribution with respect to Your Content. By “use” we mean use, copy, publicly perform and display, reproduce, distribute, modify, translate, remove, analyze, commercialize, and prepare derivative works of Your Content.

As between you and MentalHealth.com, you own Your Content. We own the Website Content, including but not limited to visual interfaces, interactive features, graphics, design, compilation, including, but not limited to, our compilation of user content and other Website Content, computer code, products, software, aggregate user review ratings, and all other elements and components of the Website excluding Your Content and other user-generated content. We also own the copyrights, trademarks, service marks, trade names, and other intellectual and proprietary rights throughout the world (“IP Rights”) associated with the Website Content and the Website, which are protected by copyright, trade dress, patent, trademark laws and all other applicable intellectual and proprietary rights and laws. As such, you may not modify, reproduce, distribute, create derivative works or adaptations of, publicly display or in any way exploit any of the Website Content in whole or in part except as expressly authorized by us. Except as expressly and unambiguously provided herein, we do not grant you any express or implied rights, and all rights in and to the Website and the Website Content are retained by us.

MentalHealth.com and its licensees may publicly display advertisements and other information adjacent to or included with Your Content. You are not entitled to any compensation for such advertisements. The manner, mode and extent of such advertising are subject to change without specific notice to you.

External Links

The Website may provide links to other websites (whether for mental health services/therapy services providers or otherwise) and online resources. Because we have no control over such sites and resources, you acknowledge and agree that MentalHealth.com is not responsible for the availability of such external sites or resources, and that MentalHealth.com neither endorses nor is responsible or liable for any content, advertising, claims (including certifications, licenses, insurance coverage and/or qualifications claimed), products or other materials on or available through such sites or resources. Additionally, other websites may provide links to the Website with or without our authorization. You acknowledge and agree that MentalHealth.com does not endorse such sites, and is not and shall not be responsible or liable for any links from those sites to the Website, or any expenses, losses, harm or damages (financial, physical/mental or otherwise) incurred in connection therewith.

Connections to Providers of Mental Health Services

When you provide information to MentalHealth.com in a fillable form, whether or not the information relates to you or to another person, you direct MentalHealth.com to disclose information about you (or the other person about whom you provide information) to one or more Providers of Mental Health Services, or to otherwise interact with one or more Providers of Mental Health Services. 

In response to this direction, MentalHealth.com may elect to provide information about you to one or more providers of mental health services in exchange for payment from that provider or those providers. One or more providers of mental health services may contact you. No such provider is an agent of MentalHealth.com. That MentalHealth.com may elect to do this does not obligate MentalHealth.com to connect you with any provider of mental health services. MentalHealth.com makes no representation about the suitability of any provider of mental health services. You agree that MentalHealth.com bears no responsibility for the nature or quality of services offered or rendered by any provider of mental health services. Nor is MentalHealth.com responsible for any fees you may incur should you choose to receive services from a provider of mental health services in connection with your use of the Website. 

You represent that you have read the Disclosures above, and you agree that the information they contain is acceptable to you and forms part of your agreement with MentalHealth.com.

Accuracy of Information on the Website

MentalHealth.com aims to provide users with information to use as a starting point in researching providers of mental health services. You acknowledge that information on the Website—whether contained in MentalHealth.com-authored articles, listings describing particular providers, or in reviews—and information linked from the Website may not be accurate or complete. 

Reviews and star ratings of Service Providers are based on information obtained by or submitted to MentalHealth.com by third parties and intended to be a starting point to gather information about Service Providers who may be suitable for a particular need. Assessments may vary by individual needs and experiences. A review or star rating is neither an endorsement of any particular Service Provider nor a guarantee of a Service Provider’s quality, safety or results. Further, a review or star rating should not be considered a predictor of the outcome of any mental health/therapy services provided by such Service Provider. As such, users should not rely solely on a review or star rating in deciding whether to contact or engage any given Service Provider.

Prohibited Activity

MentalHealth.com may provide links to third-party websites. MentalHealth.com also may select certain sites as priority responses to search terms you enter and MentalHealth.com may agree to allow advertisers to respond to certain search terms with advertisements or advertising-supported content. MentalHealth.com does not recommend and does not endorse the content on any third-party websites. MentalHealth.com is not responsible for the content of linked third-party sites, sites framed within the Website, third-party sites provided as search results, or third-party advertisements, and does not make any representations regarding their content or accuracy. Your use of third-party websites is at your own risk and subject to the terms and conditions of use for such sites. MentalHealth.com does not endorse any product or service advertised on the Website. You specifically acknowledge and agree that MentalHealth.com does not claim any responsibility or liability for any acts resulting from your use of third-party websites.

Violation of any of the following may result in, at the very least, immediate termination of your access to the Website and Services:

  • You agree not to use the Website for illegal, unauthorized, harmful, misleading, fraudulent or other malicious purposes or to post, disseminate or communicate any unlawful, defamatory, obscene, lewd, excessively violent, harassing, sexually explicit or otherwise objectionable subject matter or for the transmission of material that contains viruses or other malicious code, or that which infringes or may infringe the intellectual property, privacy or other rights of another.
  • You agree not to engage in any means of generating inauthentic (or a greater number of) reviews or ratings by writing or soliciting fake (whether positive or negative) reviews or ratings, trading reviews or ratings with other businesses, or compensating someone, or being compensated, to write or remove a review or rating.
  • You agree not to engage in excessive usage of the Website, as determined by MentalHealth.com in its sole discretion, including usage that adversely affects the speed, responsiveness or functionality of the Website, or disrupts the availability of the Website for other users.
  • You agree not to take any action that imposes an unreasonable or disproportionately large load on the Website or its network infrastructure.
  • You agree not to attempt to damage, deny service to, hack, crack, reverse engineer or otherwise interfere with the Website in any manner.
  • You agree not to interfere with or disrupt the Website or servers or networks connected to the Website, or disobey any requirements, procedures, policies, or regulations of networks connected to the Website.
  • You agree not to upload, post, email, or otherwise transmit any content that you do not have a right to transmit under any law or under contractual or fiduciary relationships (such as inside information, proprietary, and confidential information learned or disclosed as part of employment relationships or under non-disclosure agreements).
  • You agree not to modify, adapt, translate, reverse engineer, decompile or disassemble any portion of the Website.
  • You agree not to create a database by systematically downloading and storing all or any Website content.
  • You agree not to use any robot, spider, website search/retrieval application or other manual or automatic device to retrieve, index, “scrape,” “data mine” or in any way gather Website content or reproduce or circumvent the navigational structure or presentation of the Website without our express prior written consent. Notwithstanding the immediately foregoing sentence (but subject to the other items listed above), we grant the operators of public search engines permission to use spiders to copy materials from the Website for the sole purpose of and solely to the extent necessary for creating publicly-available searchable indices of such materials, but not caches or archives of such materials. We reserve the right to revoke these exceptions, either generally or in specific cases, at any time.

    Disclaimer of Warranties

    The Website is provided “AS IS” and “AS AVAILABLE” and you assume any and all liability for using the Website and its services. MentalHealth.com expressly disclaims all warranties of any kind, whether express or implied. MentalHealth.com makes no warranty, and expressly disclaims any obligation, that: (a) the Website will meet your requirements or will be available on an uninterrupted, timely, secure, or error-free basis; (b) the Website Content will be up-to-date, complete, comprehensive, accurate or applicable to your circumstances; (c) the results that may be obtained from the use of the Website or any services offered through the Website will be accurate or reliable; or (d) the quality of any products, services, information, or other material obtained by you through the Website will meet your expectations. This disclaimer of warranties applies both to content on the Website and services provided by MentalHealth.com as well as information and services found by following links from the Website.

    Limitation of Liability

    We (together with our officers, directors, employees, representatives, affiliates, investors, sponsors and providers) will not be responsible or liable, in contract, tort, or any other form of action, for any direct, special, exemplary, punitive, indirect, incidental or consequential damages of any kind arising from or connected with (a) damages to or viruses that may infect your computer equipment or other property as the result of your access to the Website, or (b) any injury, death, loss, claim, act of God, accident, delay arising from (i) any use of the Website or the Website Content; (ii) any failure or delay (including without limitation the use of or inability to use any component of this Website); or (iii) the performance or non-performance by us or any provider, even if we have been advised of the possibility of damages to such parties or any other party.

    You agree that MentalHealth.com’s maximum liability and your sole remedy for all claims, whether arising in contract, tort, or any other form of action, shall be limited, in the aggregate, to $150.00. This limit applies to any claims you may have during your lifetime, regardless of the connection, or lack of connection, claims may bear to one another. You agree that, regardless of any statute or law to the contrary, any claim or cause of action you may have arising out of, relating to, or connected with your use of the website or its services, must be filed within one (1) calendar year after such claim or cause of action arises, or forever be barred.

    Indemnification

    You agree to indemnify, defend, and hold harmless MentalHealth.com, and its present, former and future officers, directors, employees and agents, and affiliates, successors, and assigns from and against any claim, demand, loss, damage, cost, or liability arising out of or relating to any content you submit, post, transmit, or make available through the Website or its services; Your use or misuse of the Website; Your breach or alleged breach of these Terms; or your violation of any rights (including intellectual property rights) of a third party.

    Copyright Protection

    All content included on the Website, such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software, is the property of MentalHealth.com or of its content suppliers and is protected by law. All software used on this site is the property of MentalHealth.com or its software suppliers and protected by United States and international copyright laws.

    If you transmit, submit or post information to our Services that is not federally trademarked or copyrighted, you automatically grant us and our assigns the worldwide, fully-paid, royalty-free, exclusive right and license to use, copy, format, adapt, publish, distribute, create derivative works from, or incorporate any or all such information in any media whatsoever. The above licenses granted by you are perpetual and irrevocable.

    For notices of claims of copyright infringement, please contact our designated copyright agent:

    Copyright Agent

    MentalHealth.com, LLC

    2330 West Joppa Road

    Baltimore, MD 21093

    Email: [email protected]

    You acknowledge and agree that we and our licensors retain ownership of all intellectual property rights of any kind related to the Website and services, including applicable copyrights, trademarks and other proprietary rights. We are not granting any license, in any capacity, to you under any of those intellectual property rights by virtue of these Terms. We reserve all rights that are not explicitly granted to you in this Agreement.

    MentalHealth.com trademarks, logos, service marks, images, trade names, designs, page headers, button icons, scripts and other distinctive branding features used in connection with the services are the trademarks, service marks or trade dress of MentalHealth.com and may not be copied, imitated, or used, in whole or in part, without the prior written permission of MentalHealth.com.

    We may, in appropriate circumstances, disable or terminate the accounts of users who infringe copyrights or other intellectual property rights.

    Privacy

    Your use of the Website, and any information you provide to us while using the Website, is subject to our Privacy Policy. By using the Website, you consent to the use of your information as outlined in our Privacy Policy.

    Governing Law 

    This Agreement shall be governed by the laws of the State of Maryland without giving effect to any principles that may provide the application of the law of another jurisdiction.

    Arbitration

    Any controversy or claim between you and MentalHealth.com  or any of its officers, directors, employees, agents, affiliates, successors, or assigns arising out of or relating to this Agreement, your use of the Website, or your communication with or transactions with a provider of mental health services listed on the Website, shall be settled by binding arbitration before a single arbitrator in accordance with the JAMS Streamlined Arbitration Rules. The decision of the arbitrator shall be final and unappealable. The arbitration shall be conducted in Baltimore, Maryland and judgment on the arbitration award may be entered into any court having jurisdiction thereof. Notwithstanding the foregoing, we may seek injunctive or other equitable relief to protect our intellectual property rights in any court of competent jurisdiction. 

    If either party wants to arbitrate a dispute, the party raising the complaint agrees to send written notice to the other party providing a description of the dispute, previous efforts to resolve the dispute, all supporting documents/information, and the proposed resolution. MentalHealth.com  and you each agree to make attempts to resolve this dispute within forty-five (45) days of receipt of the notice to arbitrate. Thereafter, either MentalHealth.com  or you may submit the dispute to formal arbitration.

    Both you and MentalHealth.com  each agree not to pursue arbitration on a consolidated, mass, representative, or class basis. Both you and MentalHealth.com  each agree that any arbitration will be solely between you and MentalHealth.com and not in a class action, mass action, or representative action. If for any reason any court or arbitrator holds that this bar on consolidated, mass, representative, or class actions is unconscionable or unenforceable, then this agreement to arbitrate does not apply and the consolidated, mass, representative, or class dispute must be brought in court.

    Miscellaneous

    Nothing contained in these Terms will be deemed to constitute either party as the agent or representative of the other party, or both parties as joint venturers or partners for any purpose. 

    You may not assign, delegate or transfer your rights or obligations under these Terms. We may assign our rights and duties under these Terms without such assignment being considered a change to the Terms and without notice to you. 

    We may modify these Terms, at any time, by posting notice thereof on the Website. Your continued use of the Website following the posting of notice of any modification will be subject to the Terms in effect at the time of your use and will constitute your agreement to such Terms. Please review these Terms periodically for changes. If you object to any provision of these Terms or any subsequent modifications to these Terms or become dissatisfied with the Website, your only recourse is to immediately terminate use of the Website. 

    If we fail to act with respect to your breach or anyone else’s breach on any occasion, we are not waiving our right to act with respect to future or similar breaches. If a court finds any term of this Agreement to be unenforceable or invalid, that term will be enforced to the fullest extent permitted by applicable law and all other Terms will remain valid and enforceable. These Terms, together with those agreements made a part of these Terms by reference, make up the entire agreement between us relating to your use of the Website. You acknowledge that you have read and understood these Terms, and that these Terms have the same force and effect as a signed agreement.

    International Users

    Our Services are controlled, operated and administered by us from our offices within the United States of America. We make no representations that our Services are permissible, appropriate or available for use in other jurisdictions. If you access any Services from a location outside the United States, then you do so by your own volition and you are solely responsible for compliance with all laws, regulations and rules (including local laws and any applicable United States export control laws). You will not use our Services in a manner prohibited by any applicable state, federal, international or local laws, rules, restrictions or regulations.

    We appreciate your feedback. Please email us at 

    [email protected]

     

    Join The Team -

    We're Hiring!

     

    Phone

    1-800-705-HELP (4357)

    *currently routing to SAMHSA

     

    Address

    MentalHealth.com, LLC
    2330 West Joppa Road
    Baltimore, MD 21093

    MentalHealth.com is a website domain of MentalHealth.com, LLC, a privately-owned non-government website. MentalHealth.com does not guarantee the quality of care provided, or the results to be achieved, by any mental health care service or provider you might find through us. If you need emergency assistance, dial 911 immediately.

    Emergency

    Call (or text) 988

    1-800-273-TALK

    1-800-662-HELP